FAQ's

How do I request ostomy supplies?

You can submit your request by email to kindredboxorg@gmail.com. We cannot accept requests for supplies via phone.

Are the supplies really FREE?

Yes. We don’t charge a penny for all of the generous donations to Kindred Box. You’ll only pay nominal shipping and handling fees to cover our out-of-pocket costs to collect, sort, warehouse, and distribute the donated supplies. Your gift will help make our program continue to exist.

How do I pay for shipping and handling?

Use the links below to pay by credit card, PayPal, or GPay.

$10 donation - small box (4 pouch changes + accessories)

$25 donation - medium box (10 pouch changes + accessories)

$50 donation - large box (20 pouch changes + accessories)

What products are available?

All of the supplies are donated, so what’s available is changing all of the time. There’s no guarantee we’ll have a specific item you’re looking for, however, we might have something similar that could work.

Are there restrictions on how many boxes I’m allowed to request?

Yes. One box per month.

In what condition are the donated items?

The ostomy supplies you receive from Kindred Box may be different from the products you have used in the past. We make sure the products are kept in a climate-controlled facility until they’re ready to be mailed out, however, we don’t know how they were stored prior to receiving them. Please be aware that certain supplies can be damaged if stored at temperatures exceeding those recommended by the manufacturer. Some of the items could even be expired. Therefore, we encourage you to examine and test each product before using it.

How will the supplies be shipped?

Shipping is through USPS. Your box should arrive between 4-7 days from the time your payment is received and processed.

Are there restrictions on how I can use supplies received from Kindred Box?

All Kindred Box supplies must be used by an ostomate in need of assistance. They cannot be sold, bartered or exchanged.